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  • Services

    Diagnostics & Repairs

    If your motorhome or caravan has a problem, our expert, manufacturer-approved engineers can help. We specialize in fast, professional diagnostics and repairs for all major systems and components. From appliance fixes and system faults to structural issues and essential maintenance, our certified team handles a wide range of issues in our fully equipped workshop. We are an Approved Workshop Scheme (AWS) member offering transparent pricing and guaranteed work that protects your warranty, ensuring your leisure vehicle is always safe, comfortable, and ready for the next adventure.

    Damp / Water Ingress Repairs

    Water ingress can escalate quickly, turning a small problem into a major, costly repair. At ARC we are specialists in identifying, treating, repairing and preventing water ingress, ensuring your motorhome or caravan remains dry, safe, and ready for your next adventure.

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    Our Services Include

    • Comprehensive Damp Surveys: Identifying hidden moisture and the source of leaks using specialist tools.
    • Leak Detection & Sealing: Expert identification and sealing of all water entry points (windows, seams, roof lights, plumbing).
    • Full Structural Repairs: From minor panel replacement to extensive timber framework rebuilds. Our fully trained engineers are experts in leisure vehicle construction and repair.
    • Mould Remediation: Safe and effective treatment of any mould or mildew caused by moisture.
    • Quality Workmanship: All repairs are carried out to the highest standards by our experienced team.

    Don’t let damp ruin your investment. Contact us today to book a damp survey or discuss your repair needs. Call 01303 533 333 or fill out our online contact form. Our team of experts will assess your vehicle and provide you with a free estimate for any repairs, ensuring that you have all the information you need to make the best decision for your vehicle.

    General Diagnostics and Repairs

    We are experienced in diagnosing and repairing faults across all major systems and components within motorhomes and caravans. Our certified engineers are equipped to handle a wide range of issues, from essential utilities including cookers, fridges, heating, electrical, gas, and water systems, to interior and exterior fittings like windows, blinds, skylights, and even critical chassis components such as suspension and braking systems, ensuring your vehicle is fully functional and safe for travel.

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    We are experienced in diagnosing and repairing faults across all aspects of your leisure vehicle’s systems, including:

    • Cookers, Hobs, and Ovens: From ignition problems to correct flame burn, we ensure your cooking facilities are safe and functional.
    • Refrigerators and Freezers: We diagnose cooling problems and faults in 12V, 240V, and gas systems (Dometic, Thetford, etc.).
    • Heating and Hot Water Systems: Specialising in systems from leading manufacturers like Truma and Alde, including diagnostic software for precise fault finding.
    • Electrical Systems (12V & 240V): Fault finding and repair for power management, lighting, and charging circuits.
    • Gas and Water Systems: Full leak testing, pressure checks, and repairs to pipework, pumps, and taps, ensuring all systems are safe and compliant.
    • Exterior and interior fittings: This includes a wide array of fixes such as skylights, aerials, windows, blinds, internal and external lighting, toilets, locks etc
    • Chassis & Underbody (Caravans): Maintenance and repairs for essential components like suspension and braking systems.

    Warranty Repairs

    Manufacturer Warranty Repairs
     
    We want you to enjoy every moment in your leisure vehicle. If you encounter a problem covered by your manufacturer’s warranty, the team at ARC is here to help. We are an Approved Service Centre for Swift. In addition, under the AWS (Approved Workshop Scheme) we are also able to carry out warranty repairs on Autotrail, Coachman, Hobby Jerba and Rolling Homes, subject to obtaining manufacturers approval.

    OEM Warranty Work
     
    An OEM warranty is a guarantee from the original equipment manufacturer that covers defects in materials and workmanship for a set period after a product is purchased. This warranty, which typically includes both parts and labour, ensures that repairs are performed by certified technicians using genuine parts. We are approved to carry out warranty work on  Dometic, Thetford and Truma products, subject to obtaining the manufacturers authorisation.

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    Our Warranty Service Process

    Navigating warranty claims can seem complicated. Our goal is to get you back on the road quickly and with minimal fuss so we’ve streamlined our process into a few easy steps.

    1. Get in Touch: As soon as you notice a fault, contact us immediately via phone at 01303 533 333 or use our online form.
    2. Provide Details: We will ask for key information, including your vehicle’s VIN/serial number, purchase date, a description of the fault (photos help!), and your service history records.
    3. Authorisation: Our expert technicians will assess the issue and contact the manufacturer to gain prior approval for the repair work. This is a required step for all warranty claims.
    4. Schedule the Repair: Once the repair is approved and parts are on site, we will book a convenient time for you to bring your vehicle in for the work to be carried out.
    5. Collection: We’ll notify you when the work is complete and ready for collection.

    Important Considerations & Exclusions

    To ensure a smooth experience, please be aware of these important points:”

    • Authorised Work Only: We are only able to carry out warranty work for the following manufacturers, and all work is subject to us obtaining prior approval:
      • Swift
      • Autotrail
      • Coachman
      • Hobby
      • Jerba
      • Rolling Homes
      • Dometic
      • Thetford
      • Truma

    Base Vehicle Warranty: For motorhomes, the base vehicle (engine, chassis, etc.) is covered by the original vehicle manufacturer (e.g., Ford, Peugeot) and should be serviced by their approved centres.

    Servicing is Key: Your warranty is valid only if your vehicle has been serviced annually by an NCC-approved workshop, such as ARC Motorhome and Caravan Services, or authorised dealer, in line with the manufacturer’s schedule.

    Owner’s Responsibility for Transport: The cost and responsibility for transporting your leisure vehicle to and from our service centre for warranty work is the owner’s responsibility.

    What’s Not Covered: Warranties typically cover manufacturing defects but not items subject to normal wear and tear (like bulbs, fuses, tyres), accidental damage, or issues arising from misuse or unauthorised modifications.

    We can pretty much repair anything associated with your vehicle, and if we cant fix it we can usually recommend someone who can. So If your issue hasn’t been mentioned on this page, please just ask and we will try our best to help you out.