Frequently Asked Questions

See our Pricing page

Just like a car, it is recommended that your vehicle is serviced at least once every 12 months. Generally, all leisure vehicles should undergo annual servicing, including those which have not been used for months and even if you don’t have any requirements from your manufacturer’s warranty to abide by. This is to just provide reassurance that your caravan is safe and no potential damages are occurring.

See our Services and Checks page

A single axle caravan service would ordinarily take approximately 4 hours to complete, a twin axle about 5 hours and a habitation check around 2 hours.

If possible we ask for vehicles to be dropped off at the workshop at around 09:30 hours on the day of its service / check, and then it is normally ready for collection around 16:30 hours the same day. We are able to be flexible about timings so if that doesn’t work for you just ask. We also do have a small waiting area with refreshments and free Wi-Fi if that is more convenient.

For your convenience we now offer a choice of mobile or workshop service for you Annual Motorhome Habitation Check or Caravan Service.

We only have a limited number of slots for our mobile service and these are only available for standard Annual Caravan Service or Motorhome Habitation checks. If that is all you need and you value the convenience of having the work done while you’re at home or on holiday please choose this option.

If you prefer to know you can get all your work done in one visit, saving you time and effort in booking separate appointments if a fault is found, then choose our workshop option. We have a large stock of common and specialist parts readily available, reducing waiting time if an unexpected fault is found. In addition, our fully equipped, weather protected workshop and access a larger team on-site means we can swiftly deal with any complex issued found.

We are easy to find on the Lympne Distribution Park which is located 3 miles off Junction 11 of M20. Follow the signs for Port Lympne Animal Park which is right opposite. Once in the Distribution Park we are straight ahead on the right. Our postcode is CT21 4LR and we are unit C3. Please see map.

Our preferred method is via BACS – ARC Mobile Caravan Services, Sort code: 09-01-29, Account No: 48466053. Alternatively we accept all major credit cards and cash.

Should anything unexpected be found during a service we discuss this with you before proceeding with any additional works.

Yes, depending on the manufacturer! 

A full list of supporting manufacturers can be found here.

We are also fully approved service centres for 

• Alde
• Truma
• Thetford
• Whale
• Dometic
• Sargent electrical

If a manufacturers is not on the approval list it does not mean we cannot service and keep your warranty valid, it may just mean we need to seek approval each year directly.

Yes, we are part of the Approved Workshop Scheme. For more information click here

You will receive copies of the service check sheet and damp report via e-mail upon completion.

No, we check to see if the appliance works but an in-depth service of individual appliances is not included and would require an additional payment.

To ensure the service can be completed efficiently, please follow these steps:

• Clear Access: Ensure clear access to all interior areas, especially the lockers, under-seat storage, and the front gas locker.
• Water System: Empty the water heater and toilet cassette.
• Appliances: Remove any personal items (food, clothing) from the fridge, oven, and hob.
• Location: If booking a mobile service, ensure the caravan is on a firm, level surface with sufficient clear space around it for the technician to work safely.